A Luna Blue Stock Video FAQ

Ways To Purchase

Video Format

All our clips are available for immediate download worldwide in the MP4 format which have been encoded at a high bitrate.

  • 1080p MP4 – 50 Mbps
  • 2160p MP4 – 120 Mbps

After placing your order you can request the clip in Apple ProRes (free of charge). Just contact us with your order number and request the free ProRes version. Please allow one business day for download.

Downloading

There are two ways to download your order:

  • From a direct link in your order email receipt.
  • From your User Admin area of our website.

All download urls are viable for 72hrs at which point they will automatically expire. You can download your order 5 times.

Refunds

If you are experiencing an issue with your purchase, our Customer Support team is ready to help!

  • Once a download url has been generated by our system we are unable to offer a refund unless there is a technical defect with your purchased file.
  • It is the customer’s responsibility to manage their Subscriptions and any Recurring Payments. Any unused Subscription is non refundable. Subscriptions can be managed from the customer’s User Admin area of our website.

License

See our full Royalty Free Video License Agreement

Contact A Luna Blue